Executive summary Professional services firms’ views about the usefulness of website analytics are changing in our survey data firms’ fee-earners are aware that LinkedIn or Google make money by analysing what people are doing on their websites but there was less recognition that the same benefits can accrue to professional […]
Why professional services firms need campaign tagging - with a downloadable campaign builder tool and importable Google Analytics report template
Although it’s a question usually left unspoken, staff in professional services firms often assume article writing is just part of their training to write readable advice, learn more about their practice area (and earn CPD points), or is a more productive use of time when there’s no matter to work […]
Website analytics faces a number of misconceptions in some law and accountancy firms, ranging from ‘not relevant as we revamped our website only 6 months ago’ all the way through to ‘analytics is mainly for ecommerce companies like Amazon – we’re not selling anything.’ The reason these misconceptions persist is […]
Syndication – the process of publishing your articles as a professional services firm on additional channels apart from your own website – is a simple question of ‘where’s the biggest audience?’ for many firms. There are of course more complicated questions about: what the syndication service gives you in terms […]
In providing website analytics for large numbers of legal and accounting firms we get a birds-eye view of what happens after website revamps. And revamps are common: about every 5 years as web technologies, brand refreshes, and new marketing directors come and go. The results are often surprising. For example, the […]
Authors in law firms and accountancy firms are domain experts and spend a chunk of their working hours writing advice, so it may seem presumptuous to suggest how to write better. After all, they know more about their individual practice areas. However, having delivered Mondaq article writing seminars for years […]
Professional services firms suffer a unique commercial loss when fee earners leave compared to other businesses. Clients often have a close personal relationship with the departing fee earner in law and accountancy firms and the fee earner in turn is likely to have valuable knowledge about some of the most […]
Google has announced that the current version of Google Analytics, Universal Analytics (UA), will not process new data from July 1st 2023. Instead, professional services firms using Google Analytics (most firms!) will have to migrate to Google Analytics 4 with a different user interface, data model and website data gathering […]
With long lockdowns to look forward to there’s always a temptation to ask how we can possibly deal with an unprecedented situation. However the Australian press from 100 years ago contains many parallels from the last big pandemic which somehow makes things seem a little less daunting: gripes about health […]
Legal language is already difficult for the public to understand and hence many professional service firms commit time and budgets to training lawyers in plain English. Yet with native English speaking clients and prospects struggling to understand legal concepts and terms – and hearing American legal terms in TV soaps […]
Professional services firms’ websites matter Prospects use your website to check you out before phoning or emailing to see if your site matches the claims made by your own staff and referrers, and whether you have the depth of expertise they need. Prospects also use search engines to find you […]
ASIC regulatory guidance now specifies web analytics as a requirement in distributing and issuing financial products In December 2020 ASIC issued a regulatory guideline (RG 274) for issuers and distributors of financial products to retail clients which specifically refers to using website analytics to monitor whether their products are reaching […]
You’ve seen it yourself on many accountant and law firm websites and it may be on your own website too. Right at the bottom of the page, usually in small unobtrusive lettering, your website designer places an innocuous piece of text saying something like ‘Website designed and built by Acme Developers‘. […]